PERSONALISED / CUSTOMISED items:  We are unable to offer a refund or exchange for personalized/customized items, but we will refund payment if an item is damaged or not as described. In such event, the item must be returned within 14 days of receiving the goods and be accompanied by the original packaging and your proof of purchase/receipt.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or non-acceptance of a refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@futera.com  and we will provide an address for return. The return must be made within 14 days from the date of receiving the goods.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. As we cannot guarantee that we will receive your returned item please ensure you send it by tracked delivery.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Futera’s liability for product purchased is strictly limited to Futera's published selling price of that product (the retail price charged by Futera exclusive of shipping cost). No refunds/claims are valid from the time Futera fulfills your order which is the date and time shown on the Postal Service/Courier receipt as proof of Futera’s despatch of your order when the package passes to the services of the Post Office/Courier companies handling the delivery of your order. Please refer to the SHIPPING info section and to the full terms at www.futera.com  for more information. Orders cannot be returned to Futera in the event of a change of mind about an order following its despatch.
 
If a customer cancels an order before it has completed its processing and Futera is able to cancel the despatch, then a refund may be made to the customer via Paypal, normally within 3 working days from the date of Futera receiving request for cancellation. Cancellation requests should be emailed to: info@futera.com.   NB: If you have emailed a cancellation request but have not received an acknowledgement from Futera within 48 hours please email info@futera.com again as it is possible your email may not have been received.
 
If you have any questions concerning the order process or terms, before placing any order please contact us at: info@futera.com.